Grant B. Harris, Summary of Experience at Workframe, Inc.

1988 – 2001

Founder and president of Workframe, Inc. Cambridge, Massachusetts.

Fifteen years of software development business and engineering experience consulting to clients in hardware/software product/system development, financial services, cosmetics, pharmaceuticals, industrial design, instrumentation, publishing, video production, manufacturing, healthcare, and legal services  Performed financial, marketing, sales, project management, client contact, development, contract, and intellectual property licensing activities.

Business Process Analysis & Facilitation

Consulting, facilitation, and training focused on improving coordination and collaboration in organizations through business process mapping and re-design, and information systems design.  Focus on creative design and development processes, coordination, project/process management, role-definition, accountability and trust, and team building.  Experienced in communication and teamwork training, group facilitation, and process consultation.  Certified mediator.

• Engaged with the Director of Technology, Planning & Strategy at Merrill Lynch & Co., in New York and Princeton, in major reorganization of multiple organizations over 6 months.  Performed end-to-end analysis of billion dollar information systems development process involving more than 1200 people.  Conducted interviews, collected documents and data, performed detailed research and analysis of processes and organizational structures, assisted in development of new role definitions and relationships, provided assessments and recommendations, and created numerous presentations, including many complex graphics. (1998)
• At Mercury Computer Systems, a developer of high-speed parallel processors for defense, medical, and video industries, consulted to vice presidents of product development and customer support.  Conducted interviews and reviewed development process, in relation to business units, manufacturing, applications and customer support.  Facilitated group process analysis and provided organizational analysis and recommendations for change. (1999)
• Designed and delivered communication and teamwork workshops for graduate student project teams in engineering classes for the Teaching & Learning Lab, Massachusetts Institute of Technology. (2000)
• Delivered executive education courses, Conversation for Action and part of the Total Quality Management for Senior Executives: Planning and Implementation, focusing on interaction, coordination, collaboration, team building, and trust for The Center for Quality of Management, Cambridge.  Also, participated in 2 day workshop: Conversational Competence: The key to building high performance organizations.  (1997, 1998)
• Facilitated participatory business process mapping sessions: worked on sales, proposal preparation, and project management process improvements at Neoteric, a systems integration firm in New York. (1996)
• Wrote and delivered presentations entitled “Business Process Redesign and Workflow Technologies” to the Association of System Managers, and “Communication, Collaboration, and Coordination in Organizations” at NYU’s Stern School. (1995)
• Facilitated the re-design of pharmaceutical clincal trial coordination process between a clinical research group at G.D. Searle Pharmaceuticals and their contract research organization, Parexel International.  (1994)
• Designed new business offers in a changing regulatory environment at Community Care Network.  (1993)
• Analyzed and diagnosed product design process at Design Continuum, an industrial design firm in Boston. (1994)
• Delivered training seminars on business process design and workflow technology to LaserData’s document management system resellers, and to clinical information systems group at Pfizer pharmaceuticals. (1993)

Software Design, Product Development & Technical Marketing

Expert in all aspects of information systems design, development and deployment, focusing on collaboration/groupware and coordination/workflow tools.  Broad technical experience with software, hardware and network systems.

• Assisted in new product development at Thermo Jarrell Ash, in Franklin, Ma., a manufacturer of atomic spectrometer instruments (including inductively-coupled plasma emission and absorption, and arc/spark spectrometers for elemental analysis).  Provided review and critique of existing software product line, reviewed competitive products, conducted interviews with six major customers, invented new high-level user interface designs and system architecture, developed new features and functions list, facilitated marketing and engineering design sessions, and consulted with engineering and marketing managers on project scope and schedule. (1999)
• Product Manager for Strategic Alliances – at Radnet, Inc., Cambridge, responsible for technical marketing aspects of strategic partnerships and alliances, acting as liaison between the business development and software development groups., and helped in development of the strategic architecture of the WebShare product.  Performed evaluation and analysis of competitive and complementary products including internet and web-based groupware technologies, including email, discussion tools, workflow, document management, application-hosting, and development/deployment platforms.  Designed and delivered marketing presentations and product demonstrations to potential partners and at trade shows. (1997)
• Design critiques and guidance for a internet/intranet-based collaborative environment under development at Neographic, Inc., a web-site development firm in New York, as well as technical marketing consulting on a web groupware/collaboration marketing strategy.  Researched web collaboration offerings from Lotus, Novell, Microsoft, Netscape, Radnet, Allaire, etc. (1997)
• Developed an internet/intranet and workflow marketing strategy for Neoteric, Inc., a systems integration firm in New York City.  Designed and delivered marketing presentations to several large audiences.  Researched authoring tools, database interfaces, discussion and workflow systems.  Also designed their web page and workflow applications for the web using Action Technologies’ Metro product suite. (1996-1997)
• For Invantage, Inc., Boston, developed workflow marketing strategy to the pharmaceutical industry and delivered sales presentations to various firms and at pharmaceutical seminars in Chicago and Princeton. (1995)
• From 1993 – 1995, as a Business Partner and Professional Developer with Lotus Development, worked extensively with the Lotus Notes groupware product and a variety of third-party add-ons, including: installation, configuration, administration, user training and custom application development for Project Software & Development, Inc., a project management software development firm, SeaChange Technology, and Teradyne.
• At Hammer and Company, installed an office-wide Lotus Notes system and provided training for this reengineering education firm.  Designed, developed, and deployed a system for electronic document distribution to 75 program members. (1994, 1995)
• Managed 5-person software team in the design, development, marketing and licensing of messaging utilities product suite. (1988 – 1992)
• Designed and developed a national field sales support system for 150 account executives at Lancome, Inc., a major cosmetics producer, located in New York.  This five year engagement involved extensive systems analysis, application design and development, systems integration, maintenance and support of a variety of networked business applications, including e-mail, document management, product allocations, and order processing. (1988 – 1993)
• Designed and developed a messaging interface for e-mail via television satellite for CBS News, New York. (1989-1991)
• Co-founded the Framework Special Interest Group at the Boston Computer Society (BCS) and taught numerous classes on using and programming this application.  Delivered presentations on application development techniques at  the Ashton-Tate Developer’s Conferences, Los Angeles and Amsterdam, and the NYPC Framework Group. (1988-1993)