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MBL - Voicemail
Voicemail is an invaluable tool for receiving telephone messages when you are unable to answer your calls. The easy-to-use interface will talk you through each step using detailed voice prompts.
Voicemail Services can be ordered for faculty/staff by calling (508) 289-7654. There is no charge for the installation of a standard voice mailbox.
Before you begin to use your MBL voicemail system please follow the step-by-step instructions for Initialization of your mailbox.
Logging In
Activity Menu
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BASIC COMMANDS
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Help
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*4 or *H
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Restart at Activity Menu
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*7 or *R
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Wait
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*9 or *W
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Transfer to an extension
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*8 or *T
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Look up name/extension
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**6 or **N
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Exit System
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**9 or **X
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Transfer call to operator
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Delete
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*3 or *D
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Undelete
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**8 or **U
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Hold message in category
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**4 or **H
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Relog in
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**7 or **R
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Skip call answer greeting
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1
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Use while addressing:
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Alternate addressing(switch between name/ext.)
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*2 or *A
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Use mailing list
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*5 or *L
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Initialization of your MBL Voicemailbox
1. Dial the Audix System:
- Off campus: (508) 289-7711
- On the MBL campus: ext. 7711
- Audix will say: Welcome to Audix. For help at any time, press *H. Please enter your extention number followed by the pound (#) sign."
2. Enter your extension number, followed by the pound (#) sign:
- If you have been assigned an ext. 6xxx, please enter that number.
- Audix will say: "Enter your password, followed by the pound (#) sign."
3. Enter your temporary system password (13579), followed by the pound (#) sign. (you cannot create your own password at this time):
- Audix will say: "As you use Audix your name will be included in the system announcements that you and other people will hear. Press 1 and at the tone, please speak your name. After speaking your name, press 1 again."
4. Press 1, clearly speak your first and last name and then press 1 again to stop recording. (You will hear the recording you just made.) Press pound (#) to approve the recording or press 1 to re-record:
- Audix will say: "Audix passwords must now be at least five digits. Please enter a NEW password of five or more digits, followed by the pound (#) sign.
5. Choose your new personal password, follow by the pound (#) sign. Re-enter to verify your new password, followed by the pound (#) sign:
- Audix will say: "Changed." (you will use this password each time you log-in!)
6. You are at the activity menu:
- Press 1: To record messages (this does not include your personal greeting; see #3.)
- Press 2: To get messages
- Press 3: To administer personal greeting
NOTE: If you are assigned a 7xxx extension and would like to give your voicemail extention to people trying to reach you from off-campus, they can call (508) 289-7xxx.
NOTE: If you are assigned a 6xxx extention, they can call (508) 548-3705 and then enter your extension number.
To retrieve your messages, dial 7711 or (508) 289-7711, then follow the Audix prompts. If you have voicemail on your 7xxx extension campus telephone and you are calling from that phone, you do not need to enter the extension number at the Audix prompt. Simply press the pound (#) sign.
Useful Links:
Requesting a phone | Documentation | Useful phone numbers | Conference phones | Phone features | On-campus dialing
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