Ordering Marine Organisms

Terms and Conditions 2017
ALL ORDERS ARE SUBJECT TO THE TERMS AND CONDITIONS LISTED BELOW.

SUBSTITUTIONS

If we are unable to supply the organisms requested, we may substitute closely related organisms. If you do not wish to have any substitutions, please specify “No Substitutions”.

PRICES

All prices are subject to change without notice. We reserve the right to increase the cost of organisms due to increased costs of collecting or handling.

Service Charges

$46.50 sexing fee when specifying males and/or females.

$66.40 fee for all shipments leaving the continental United States.

$94.00 Veterinary Health Certificate (required for all foreign shipments)

$66.40 minimum lab fee (tissue harvesting)

Additional fees may be added to shipments that require special handling, procedures or supplies.

Price quotes will be honored for 30 days only, from the date of quote.

DELIVERY DATES

We require a two-week notice before expected delivery date. Shipments are made on Mondays, Tuesdays, and Wednesdays. We do not ship on celebrated holidays or for arrival on celebrated holidays or weekends.

DOMESTIC SHIPMENTS

Live organism shipments within the continental United States are via Federal Express – Priority Overnight, for next day delivery unless otherwise requested. Containers of seawater are shipped via FedEx Ground Delivery unless otherwise requested (we will ship by air at the customer’s written request).

All domestic shipping charges will be added to the invoice.

INTERNATIONAL SHIPMENTS

All international shipments charged to a customer-supplied Federal Express account.

Customer assumes full responsibility for all shipments accepted and handled by third party brokers. MBL is not responsible for any delivery delays due to customs issues out side of our control. Any organisms that arrive DOA within the expected delivery time can be replaced free of charge.

REPLACEMENT SPECIMENS

Specimens suffering mortality or morbidity and need replacement may be requested within two (2) days of delivery. Replacements requested within this two-day period will be supplied at no cost, and shipped at no cost to the customer. Replacement requests made after two days will be handled as new orders and the customer will assume responsibility for the costs of specimens and shipping.

SHIPPING DURING SEVERE TEMPERATURES OR WEATHER CONDITIONS

Customer assumes full responsibility for all shipments made when severe weather is anticipated and during periods of severe temperatures and adverse weather.

CONTAINERS AND PACKAGING

If the customer requests specific packaging methods, which differ from the established methods employed by the Marine Resources Department, the customer assumes full responsibility for the condition of the organisms upon delivery.

All shipping containers and packing material become the property of the customer, the cost added to the invoice. Containers are not returnable. No credit issued for the return of containers.

Containers used to ship seawater become the property of the customer, the cost to be added to the invoice. Containers may be returned for refill at time of placing subsequent orders for seawater. A nominal-handling fee may be charged. Do not return containers to us without placing an order for seawater.

INVOICING

Orders by purchase order will have invoices mailed to the billing address. Terms; United States funds net 30 days.
Credit card orders have receipts and invoices mailed to the billing address.

PAYMENT OF OUR INVOICES

Purchase Order Sales

Payment in U.S. funds net 30 days on receipt of invoice to:

Marine Biological Laboratory
Accounts Receivable Department
7 MBL Street
Woods Hole, Massachusetts 02543

Credit Card Sales

Credit card sales can be made through the MBL’s Accounts Receivable Department after the final invoice for your order has been issued. They can be contacted at ar@mbl.edu or 508-289-7266.

QUESTIONS CONCERNING YOUR ORDER OR INVOICE

Difficulties with order, shipment or invoice please notify us as soon as possible.
Direct questions concerning your order or invoice to:

Order Desk Telephone (508) 289-7375
Fax (508) 289-7900
E-MAIL: specimens@mbl.edu

Marine Biological Laboratory
Aquatic Resources Division
7 MBL Street
Woods Hole, Massachusetts 02543